Delivery Rates and Returns Policy

How to order

All moving and handling equipment prices, except the Q2 transfer board, include packaging and delivery to UK mainland

The following nominal charges apply for the Q2 transfer board:
1 board £5.00
Between 2 and 5 boards £10.00
Between 6 and 11 boards £12.00

All CareFlex chair prices include packaging and delivery to UK mainland

The Modular & Magnus chairs are subject to the following delivery charges per chair to UK mainland:
Standard/Compact £150.00
Magnus £225.00

For all deliveries outside the UK mainland please contact our Customer Service Department for a quote

How long will my order take?

Depending on the product ordered and the size of your order we will aim to manufacture and deliver your order within 21 working days.

Returns Policy

By law, you have the right to withdraw from the purchase within seven working days from the day you receive the goods, without giving any reason. This applies to all goods EXCEPT those which have been specifically made or personalised to your own specification. The only cost to you of withdrawing, is the cost of returning the goods. Should you wish to withdraw, then simply return the goods to CareFlex with a note stating your name and address, and the fact that you are cancelling your order. For your own security, CareFlex recommends that you use Recorded Delivery post. Goods returned must be in new condition and in their original packaging and, due to the nature of the goods (medical equipment), must show no signs of use. Should you exercise this right, CareFlex will refund the payment you have made for the goods within 30 days

In addition to your legal right set out above, CareFlex does offer a cooling off period in respect of bespoke goods, i.e., goods made specifically or personalised to your own specification. This allows you to cancel your order within seven days from the date the order is placed by you. Cancellation must be in writing: CareFlex is unable to accept telephone requests to withdraw in these circumstances.

All packages should be sent to the address below:

Careflex Ltd Returns Department
Unit 1 Templer House,
King Charles Business Park,
Old Newton Road,
Heathfield
Newton Abbot,
Devon,
TQ12 6UT.

United Kingdom

For your protection we recommend that you use a Recorded-Delivery service.

Your Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: www.consumerdirect.gov.uk