Craig Downton

Head of Sales and Marketing

  • Craig has over 9 years’ experience in the Medical Devices industry and joined CareFlex in April 2018.
  • Has a passion for finding solutions and enhancing the customer experience.
  • Craig’s mother is disabled, so he has first-hand experience of caring for someone that has complex needs.

“My career has been focused on the customer experience and ensuring that as a company we make it easy for people. A lot of people are time-poor and so we need to look at every touch-point where the customer interacts with us and ask the question; how can we enhance that interaction? It’s imperative that we do everything we can to make your experience with CareFlex the very best. The team that I work with in CareFlex have a fantastic ethos and it makes me happy when I see the e-mails that we get each week from people that have been delighted with their experience. We have put a few of these on the website, READ HERE.

Craig would love to know about your experience with CareFlex, so feel free to e-mail him craig.downton@careflex.co.uk