Privacy Policy


CareFlex Ltd is committed to safeguarding your privacy online. The following policy sets out how your personal information will be used by CareFlex Ltd. This policy may be updated occasionally.

1. What information about you is collected via the website?

CareFlex Ltd collects information in one way only from our website. We ask you for some personal information on our enquiry and assessment booking forms.

2. How is your personal data used?

We use the information to help us identify any changes we can make to improve the website. Lastly, we use the information to send you product and other relevant information that may be of interest to you, by e-mail or other means, unless you have selected to “opt-out”.

3. Who is collecting your personal data?

CareFlex Ltd is collecting the information for its sole use and will not pass your information to any third parties.

4. With whom may your personal data be shared?

CareFlex Ltd will not share your personal data with any third parties. Any details you give us will be held in accordance with the Data Protection Act 1998. Our notification number issued by the Office of the Information Commissioner is Z6511636.

5. What choices do you have in respect of information we collect, use and disclose?

CareFlex Ltd will not disclose any of your personal data unless we have sought and received your explicit permission. We may occasionally want to tell you about other CareFlex Ltd services and products. If you do not want us to do so, please tick the "opt-out" box provided on the enquiry or assessment booking forms. If you receive information from us and you do not want to continue receiving it, you will be given an opportunity on the information we have sent, to opt out of receiving further information from us.

6. How can you access, update or delete your information?

CareFlex Ltd has a duty to ensure that the personal information it holds about you is accurate and up-to-date. We therefore welcome updated contact details from you, and if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or write to us at CareFlex Ltd, Unit 1 Templer House, King Charles Business Park, Old Newton Road, Heathfield, Newton Abbot, Devon, TQ12 6UT or call us on 0800 0186440.

7. What security precautions are in place to protect your information?

CareFlex Ltd is committed to keeping personal information it holds, securely. Any sensitive information, you enter is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom screen. Other details such as your name and address are sent over the internet without being encrypted, and this means of transmission is never guaranteed to be completely secure. Information you send over the internet is, therefore sent at your own risk. Once received by CareFlex, information is stored securely on our systems.

8. Password protection.

For your own security, never disclose your Usernames and Passwords to anyone and keep your records in a safe place away from your computer.

9. Are cookies used on this site?

This website works best when using cookies. Cookies are files stored in your internet browser to enhance the functionality of the website by storing your preferences, and to help provide you with a better user experience. We don’t sell the information collected by cookies, nor do we disclose the information to third parties. Full information regarding the category, type and function of the cookies used on this site can be found below.

Cookie Name(s) Cookie Type Reason for Use
PHPSESSID Functional Used to store a history of the pages you have visited during this session and the items you have added to your shopping basket. This isn’t used for anything but improving your experience when using the website. This Cookie is removed when your browser is closed.
__utma, __utmb,
__utmc, __utmz.
Tracking These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, you will lose some features and functionality if you choose to disable cookies.

CareFlex is a member of the British Healthcare Trades Association. For more information visit


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