Our WaterCell Technology provides a reliable and dynamic pressure-relieving solution for individuals at medium to high risk of pressure injury. It enables the user to achieve a stable and functional posture without compromising pressure management and comfort. https://www.careflex.co.uk/info-centre/clinical-evaluations/1998-medical-devices-agency/

We cannot give our seating a Waterlow score. The Waterlow scale measures an individual’s risk of developing a pressure sore. The score comprises various contributing factors, many of which would not be addressed by seating alone—for example, nutrition, age, and body mass index.

There should always be a holistic approach to posture and pressure care. With its functions and accessories, the chair should be utilised to distribute body weight more evenly, helping to redistribute the pressure.

The user’s care plan is key when it comes to reducing pressure risk, as this should cover the initial set-up and positioning, transfers into the chair, and appropriate continued use.

Quantifying how much pressure relief an individual chair component provides is not possible as there are too many variables.

For example, the use of Tilt-in-Space or Back Angle Recline will affect how pressure redistribution is being achieved.

The individual components need to be viewed as a complete system.

Quantifying how much pressure relief an individual chair component provides is not possible as there are too many variables.

For example, the use of Tilt-in-Space or Back Angle Recline will affect how pressure redistribution is being achieved.

The individual components need to be viewed as a complete system.

If there is a clinical need, replacing our WaterCell technology seat cushion and using a third-party cushion is possible. If this is the preferred clinical option, and depending on the size of the third-party cushion, it may be necessary to use a docking cushion (Tailored Solutions). Please get in touch with the team on 0800 018 6440 and select option 1 or email sales@careflex.co.uk to discuss.

Yes, a service can be carried out on your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this.

If the chair was purchased directly from us, one of our Engineers will carry out a service on your chair. It may also be possible to take out a service plan.

Don’t hesitate to get in touch with the team on 0800 018 6440 and select option 2 or email info@careflex.co.uk to discuss the options available to you.

We recommend comparing the chair’s maximum width with the doorways it would need to pass through to see if the chair will fit, as doorway widths can vary quite markedly.

The table below shows the maximum width of our chairs by type and size:

Chair Type	Maximum Chair Width
HydroCare	720mm
HydroTilt Small & Mini	650mm
HydroTilt Medium	730mm
HydroTilt Large	830mm
HydroTilt XL	850mm
MultiAdjust Medium	790mm
HydroFlex Small	590mm
HydroFlex Medium	690mm
SmartSeat Small	630mm
SmartSeat Medium	720mm
SmartSeatPro Small	630mm
SmartSeatPro Medium	720mm
SmartSeatPro II Medium	850mm
Overnight	730mm

Yes, it is possible to arrange a visit for your chair to be repaired. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this.

If the chair was purchased directly from us, one of our Engineers will conduct a service call to repair your chair. In some instances, the engineer may need to visit a second time if the required parts need to be ordered from the factory, or your chair may need to be returned to the factory for repair.

Don’t hesitate to contact the team on 0800 018 6440 and select option 1 or email sales@careflex.co.uk to discuss how your chair can be repaired as soon as possible.

Please have the chair’s serial number to hand when contacting us, as this enables us to identify the chair quickly. If you are unsure where this is located, please refer to the FAQs for the type of chair you have, as this will provide instructions on locating this number.

Yes, it is possible to order replacement parts for your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this.

If the chair was purchased directly from us, don’t hesitate to contact the team on 0800 018 6440 and select option 1 or email sales@careflex.co.uk to discuss the required parts. If you are sending an email, photographs of the parts required are always helpful to the team as it enables them to identify the parts needed quickly.

Please have the chair’s serial number to hand when contacting us, as this enables us to identify the chair quickly. If you are unsure where this is located, please refer to the FAQs for the type of chair you have, as this will provide instructions on locating this number.

We would only recommend using a charger supplied by CareFlex to ensure that the charger is compatible with the control box and actuators on our chairs.

There are several issues with using a non-authorised charger, including:

1. The unit socket is designed to accept a specific plug shape to ensure a secure connection. An incorrect plug may not fit or result in a poor connection, affecting battery charge time or even causing overheating.
2. The authorised charger is guaranteed to deliver a particular power at a specific voltage within a specified tolerance. Charging at too low a voltage will cause long charge times and reduced battery voltage over time. Using too high a voltage or too great an input power can permanently damage the battery, cause failure of the electronic components or even, in the worst case, lead to a fire risk.

We do not offer a buy-back scheme. Some of our previous customers have donated chairs to local hospices, care homes, and hospitals.

Due to their longevity, we know some of our chairs have been purchased second-hand.

Yes, there are User Guides available for all our chairs. Please download (User Guides page) the guide you require.

Our specialist seating is designed for indoor use and can be used to transport individuals from room to room. Our chairs are not designed for outdoor use.

They are not replacing a wheelchair designed to transport a person over longer distances.

Our seating is compatible with most Stand Assist Hoists.

The transfer method and any additional equipment being used will be evaluated as part of the assessment process.

Yes, our chairs are compatible with Full Hoist Slings. The method of transfer, and equipment used, will be evaluated as part of the assessment process.

WaterCell Technology® is at the heart of our Specialist Seating range and is included as standard in the seat cushions of most of our chairs.

You can use an alternative seat cushion provided by a third party with our chairs if you would prefer. Please discuss this with your assessor, as an additional Docking Cushion Tailored Solution will be required to ensure the alternative seat cushion fits the chair correctly.

For new chairs, we would recommend that these are delivered to where it is needed and set up specifically for the user by a trained Engineer or Assessor.

If your order is for parts and/or accessories, and you are local to our factory in South Devon, it is possible for you to collect your order from us. Please contact our logistics team on 0800 018 6440 and select option 1 or send an email to servicing@careflex.co.uk to discuss arranging a collection.

​Either CareFlex or one of our Trade Partners may be able to assist you with this. Please contact our Assessment Team on 0800 018 6440 and select option 2 or send an email to info@careflex.co.uk to discuss the options available to you.

Yes, you can buy a chair directly from us. We recommend having an assessment with one of our Specialist Seating Assessors to determine the appropriate chair type and specification. Our assessments are free of charge, and you are under no obligation.

Don’t hesitate to contact our assessment team on 0800 018 6440 and select option 2 or email info@careflex.co.uk to discuss arranging this assessment.

The key to successful specialist seating provision is a comprehensive assessment. Ideally, this will be done with a healthcare professional and a seating assessor.

The assessment process is holistic and designed to identify the following clearly –

• The chair users’ clinical requirements for specialist seating.
• What the chair will be used for, and for how long.
• Whether there is appropriate access into the building and between rooms
• Who will be supervising and monitoring the chair and user?
• What method of transfer in and out of the chair will be used
• How the chair will integrate with the environment, with other products and equipment.

The no-obligation free assessment ends with an agreement on the most appropriate set-up of specialist seating and accessories that will meet the needs of everyone who will be using the chair. We will send a written quotation, which can be used to order the chair.

Our blog posts ‘Your Assessment: What Can You Expect‘ and ‘Is Assessment Important?‘ contain more information on assessments’ importance in establishing the correct chair specification.

Our products can be zero-rated for VAT, having been “designed solely for use by disabled people”.

However, the products can only be zero-rated when supplied to the following:

1. A handicapped person is when the user is ‘chronically sick or disabled’, and the goods and services are purchased or acquired for their personal or domestic use.
2. Charities where the goods are made available by the charity to a disabled person for their personal or domestic use.
3. Certain eligible bodies, e.g., healthcare bodies and hospitals with charitable funds, may qualify as zero-rated under separate rules. For more information, see VAT Notice 701/6 Charity-funded equipment for medical, veterinary, etc uses.

If Option 1 applies to you, please send us a completed VAT Exemption Form. This form can be supplied to you for completion by your Assessor or our Customer Support Team

If either Option 2 or 3 applies to you, please provide us with full details of the charity, including the charity number.

We do not currently offer finance or instalment payment options for our products.

The cost of a chair depends on the type of chair and its specification.

Please get in touch with our assessment team on 0800 018 6440 and select option 2 or email info@careflex.co.uk to discuss the options available to you.

Please watch this How to Guide (HydroCare Serial Number). This shows where you can find the serial number on a HydroCare chair.

Please watch this How to Guide (HydroCare seat depth video). This shows how you can alter the seat depth on a HydroCare chair.

Please watch this How to Guide (HydroTilt Serial Number video). This shows where you can find the serial number on a HydroTilt chair.

Please watch this How to Guide (HydroTilt seat depth video). This shows how you can alter the seat depth on a HydroTilt chair.

Please watch this How to Guide (HydroTilt leg rest length video). This shows how you can alter the leg rest length on a HydroTilt chair.

Please watch this How to Guide (HydroTilt seat width video). This shows how you can alter the seat width on a HydroTilt chair.

Please watch this How to Guide (HydroFlex Serial Number video). This shows where you can find the serial number on a HydroFlex chair.

Please watch this How to Guide (HydroFlex seat depth video). This shows how you can alter the seat depth on a HydroFlex chair.

Please watch this How to Guide (HydroFlex leg rest video). This shows how you can alter the leg rest on a HydroFlex chair.

Please watch this How to Guide (HydroFlex seat width video). This shows how you can alter the seat width on a HydroFlex chair.

The overall size and dimension of the adjustable laterals for the HydroFlex are made up of the chest width created by the setting selected along with the dimensions of the pad type required.

There are two different chest widths available for the small and for the medium HydroFlex, we refer to these as Regular Set and Wide Set. These chest widths are:

	Regular	Wide
Small HydroFlex	150-250mm	300-400mm
Medium HydroFlex	265-320mm	385-455mm

​There are 4 pad types available on the HydroFlex and the dimensions of these are:

​

​When ordering laterals for a HydroFlex chair, please confirm which setting (Regular or Wide) and which pad type you require.

Please watch this How to Guide (MultiAdjust Serial Number video). This shows where you can find the serial number on a MultiAdjust chair.

Please watch this How to Guide (MultiAdjust seat depth video). This shows how you can alter the seat depth on a MultiAdjust chair.

Please watch this How to Guide (MultiAdjust leg rest video). This shows how you can alter the leg rest on a MultiAdjust chair.

Please watch this How to Guide (MultiAdjust seat width video). This shows how you can alter the seat width on a MultiAdjust chair.

Please watch this How to Guide (MultiAdjust arm height video). This shows how you can alter the arm height on a MultiAdjust chair.

​The overall size and dimension of the adjustable laterals for the MultiAdjust are made up of the chest width created by the setting selected along with the dimensions of the pad type required.​

There are two different chest widths available for the small MultiAdjust, we refer to these as Narrow Set and Regular Set.

​There are three different chest widths available for the medium MultiAdjust, we refer to these as Narrow Set, Regular Set and Wide Set.

These chest widths are:

	Narrow	Regular	Wide
Small MultiAdjust	160-260mm	255-355mm	n/a
Medium MultiAdjust	230-360mm	315-435mm	445-520mm

​There are 3 pad types available for the Small MultiAdjust and the dimensions of these are:

​

There are 4 pad types available for the Medium MultiAdjust and the dimensions of these are:

​

When ordering laterals for a MultiAdjust chair, please confirm which setting(Narrow, Regular or Wide) and which pad type you require.

Please watch this How to Guide (SmartSeat Serial Number video). This shows where you can find the serial number on a SmartSeat chair.

Please watch this How to Guide (SmartSeat seat depth video). This shows how you can alter the seat depth on a SmartSeat chair.

Please watch this How to Guide (SmartSeat leg rest and footplate video). This shows you how to operate the leg rest and footplate on a SmartSeat chair. 

Please watch this How to Guide (SmartSeat seat width video). This shows how you can alter the seat width on a SmartSeat chair.

Please watch this How to Guide (SmartSeatPro Serial Number video). This shows where you can find the serial number on a SmartSeatPro chair.

Please watch this How to Guide (SmartSeatPro seat depth video). This shows how you can alter the seat depth on a SmartSeatPro chair.

Please watch this How to Guide (SmartSeatPro leg rest length video). This shows how you can alter the leg rest length on a SmartSeatPro chair.

Please watch this How to Guide (SmartSeatPro seat width video). This shows how you can alter the seat width on a SmartSeatPro chair.

Please watch this How to Guide (SmartSeatPro II Serial Number video). This shows where you can find the serial number on a SmartSeatPro II chair.

Please watch this How to Guide (SmartSeatPro II seat depth video). This shows how you can alter the seat depth on a SmartSeatPro II chair.

Please watch this How to Guide (SmartSeatPro II leg rest video). This shows how you can alter the leg rest on a SmartSeatPro II chair.

Please watch this How to Guide (SmartSeatPro II seat width video). This shows how you can alter the seat width on a SmartSeatPro II chair.

Please watch this How to Guide (SmartSeatPro II arm height video). This shows how you can alter the arm height on a SmartSeatPro II chair.

The overall size and dimension of the adjustable laterals for the SmartSeatPro II are made up of the lateral height, the chest width along with the dimensions of the pad size required.

There are four lateral heights (the height from the seat to the top of the lateral)available for the Medium SmartSeatPro II, these are:

• 250-290mm
• 330-370mm
• 380-420mm
• 460-500mm

​There are two different chest widths available for the medium SmartSeatPro II, we refer to these as Narrow and Wide. These are:

	Narrow	Wide
Medium SmartSeatPro II	200-400mm	300-500mm

​There are 3 pad sizes available for the Medium SmartSeatPro II and the dimensions of these are:

​

When ordering laterals for a SmartSeatPro II chair, please confirm the lateral height required and the pad type (which considers the pad size and the chest width) you require.